{"id":42803,"date":"2024-11-19T14:32:39","date_gmt":"2024-11-19T22:32:39","guid":{"rendered":"https:\/\/kidstarnutrients.com\/?page_id=42803"},"modified":"2025-10-07T11:03:02","modified_gmt":"2025-10-07T18:03:02","slug":"refunds-returns-policy","status":"publish","type":"page","link":"https:\/\/kidstarnutrients.com\/us\/refunds-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"

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Refunds & Returns<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

At KidStar Nutrients\u00ae, we take pride in our product quality and taste. If you have any issues with the products you received, or if we didn\u2019t quite meet your expectations, we\u2019re here to help.<\/p>\n

Note:<\/strong> This refund and return policy is limited to purchases made directly from kidstarnutrients.com. If you purchased from a third-party seller (e.g. retail store, Amazon, etc.), please contact the seller or place of purchase.<\/em><\/p>\n

 <\/p>\n

Within 30 Days of Purchase Date<\/span><\/h2>\n

If you\u2019re not fully satisfied with your purchase, KidStar\u00ae offers refunds within 30 days of purchase date. Refunds are limited to 1 open unit per product. Shipping charges are non-refundable. Unopened products must be returned in new and good condition for refund. KidStar does not cover the cost of return shipping. Contact our Customer Service Desk<\/a> or call us toll-free at 1-833-738-7741 during our business hours for assistance.<\/p>\n

 <\/p>\n

My Product Arrived Damaged<\/span><\/h2>\n

Although we take the greatest care to pack your items, sometimes they can get damaged during transit. Please contact our Customer Service Desk<\/a> or call toll-free 1-833-738-7741 during our business hours so we can assist you with a replacement.<\/p>\n

 <\/p>\n

The Seal is Broken or the Product Appears Defective<\/span><\/h2>\n

Please note that the seals on liquid products break when they are opened for the first time. Liquid products may also be affected by extreme temperature changes during transit.<\/p>\n

If the seal is broken when you receive the product or you believe the product is defective, please take photos and contact our Customer Service Desk<\/a> or call toll-free 1-833-738-7741 during our business hours so we can assist you.<\/p>\n

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Refunds & ReturnsAt KidStar Nutrients\u00ae, we take pride in our product quality and taste. If you have any issues with the products you received, or if we didn\u2019t quite meet […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\r\n

This is a sample page.<\/b><\/p>\r\n\r\n

Overview<\/h3>\r\n\r\n

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\r\n\r\n

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\r\n\r\n

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\r\n\r\n

Additional non-returnable items:<\/p>\r\n\r\n

    \r\n
  • Gift cards<\/li>\r\n
  • Downloadable software products<\/li>\r\n
  • Some health and personal care items<\/li>\r\n<\/ul>\r\n\r\n

    To complete your return, we require a receipt or proof of purchase.<\/p>\r\n\r\n

    Please do not send your purchase back to the manufacturer.<\/p>\r\n\r\n

    There are certain situations where only partial refunds are granted:<\/p>\r\n\r\n

      \r\n
    • Book with obvious signs of use<\/li>\r\n
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\r\n
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\r\n
    • Any item that is returned more than 30 days after delivery<\/li>\r\n<\/ul>\r\n\r\n

      Refunds<\/h2>\r\n\r\n

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\r\n\r\n

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\r\n\r\n

      Late or missing refunds<\/b><\/p>\r\n\r\n

      If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\r\n\r\n

      Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\r\n\r\n

      Next contact your bank. There is often some processing time before a refund is posted.<\/p>\r\n\r\n

      If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\r\n\r\n

      Sale items<\/b><\/p>\r\n\r\n

      Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\r\n\r\n

      Exchanges<\/h2>\r\n\r\n

      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\r\n\r\n

      Gifts<\/h2>\r\n\r\n

      If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\r\n\r\n

      If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\r\n\r\n

      Shipping returns<\/h2>\r\n\r\n

      To return your product, you should mail your product to: {physical address}.<\/p>\r\n\r\n

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\r\n\r\n

      Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\r\n\r\n

      If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\r\n\r\n

      Need help?<\/h2>\r\n\r\n

      Contact us at {email} for questions related to refunds and returns.<\/p>\r\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-42803","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Returns Policy - KidStar Nutrients<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kidstarnutrients.com\/us\/refunds-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - KidStar Nutrients\" \/>\n<meta property=\"og:description\" content=\"Refunds & ReturnsAt KidStar Nutrients\u00ae, we take pride in our product quality and taste. 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