Refunds & Returns

At KidStar Nutrients®, we take pride in our product quality and taste. If you have any issues with the products you received, or if we didn’t quite meet your expectations, we’re here to help.

Note: This refund and return policy is limited to purchases made directly from kidstarnutrients.com. If you purchased from a third-party seller (e.g. retail store, Amazon, etc.), please contact the seller or place of purchase.

 

Within 30 Days of Purchase Date

KidStar currently does not accept returns for US orders, however, if you are not fully satisfied with your purchase, we can offer a refund within 30 days of purchase limited to 1 unit per product. Contact our Customer Service Desk or call us toll-free at 1-833-738-7741 during our business hours for assistance.

 

My Product Arrived Damaged

Although we take the greatest care to pack your items, sometimes they can get damaged during transit. Please contact our Customer Service Desk or call toll-free 1-833-738-7741 during our business hours so we can assist you with a replacement.

 

The Seal is Broken or the Product Appears Defective

Please note that the seals on liquid products break when they are opened for the first time. Liquid products may also be affected by extreme temperature changes during transit.

If the seal is broken when you receive the product or you believe the product is defective, please take photos and contact our Customer Service Desk or call toll-free 1-833-738-7741 during our business hours so we can assist you.