Frequently Asked Questions

Where are your products made?

The majority of our products are manufactured in a GMP facility in Canada. GMP stands for Good Manufacturing Processes, which follows strict manufacturing regulations monitored by Health Canada. Some of our products are manufactured in the European Union where ISO (International Standardization Organization) EU regulations apply to ensure we have top quality products.

How are KidStar™ products tested for purity and potency?

Each individual raw ingredient is tested by the manufacturer of the ingredient and signed documentation is provided to the manufacturer of the finished product.

When the raw ingredients arrive at a Health Canada-approved manufacturer, it is tested again to ensure it fully meets the specs stated.

Once the product is manufactured it then goes through finished product testing – this is for purity and potency.

Once the finished product arrives at KidStar™ Nutrients we send it out once more to a 3rd party to test the product, ensuring it meets all of the requirements and matches the certificate of analysis from the manufacturer.

On top of testing, to ensure the product meets all labels claims, we always test for:

  • Molds
  • Heavy metals
  • Pesticides
  • Chemical residues
  • Bacteria, such as E.coli.

What about products made in the EU?

The products take the same path of testing. Once the product arrives at Kidstar we test the product and put in through an internal Quality review before it ever makes it to a customer.

What makes KidStar™ different from other children’s supplement brands?

Many other children’s supplement brands contain undesirable non-medicinal ingredients. We promise to deliver the highest quality nutrients without harmful additives.  

What is MCT oil and why is it used in your products?

Medium Chain Triglycerides (MCTs) are healthy fats. We chose this healthy fat instead of soy, corn or canola oil as a carrier oil.

What is xylitol and why is it used in your products?

Xylitol is a sugar alcohol made from birch trees or corn cobs and is a natural alternative to sugar. Xylitol is also naturally found in varying amounts in some fruits and vegetables. Our body can also naturally make xylitol during the metabolism of carbohydrates. It tastes sweet like sugar, but studies have found it helps prevent tooth decay. Xylitol has minimal effects on blood sugar or insulin levels, making it safe for those with diabetes or prediabetes.

What does bioavailable mean?

Bioavailability is the amount of an ingredient that gets absorbed by the body. In order for products to be bioavailable, they have to go through some hurdles in the body like stomach acid, the intestinal wall, and the liver. The form of the nutrient, for example, bisglycinate vs carbonate or pyridoxine vs pyridoxal-5-phosphate, can improve bioavailability. Whether the nutrient is delivered in an oil or a liquid, tablet or softgel can affect how quickly something is absorbed. Items used during manufacturing can also inhibit absorption or bioavailability, like sugar, artificial colours or titanium dioxide. A person’s digestive system can also hinder bioavailability, for example, low stomach acid, colitis, Crohn’s or IBS.

Are KidStar™ products Health Canada approved?

Yes, all KidStar™ nutritional supplements are licensed by Health Canada. The claims on the front panel of the product are provided to KidStar™ by Health Canada.

Is it okay to take expired KidStar™ products?

An expiry date is a best before date or the date that we know all ingredients will still be at label claim. We know that most vitamins and minerals will still be able to be used past the expiry, but the activity of the ingredient may be diminished.

My child is on medication, can they still take KidStar™ supplements?

It is recommended that all nutrients be taken at least 2-3 hours apart from medications. It is best to ask your pharmacist if the medication is contraindicated or not to be taken with nutritional supplements. Blood thinners would be a medication that would not be recommended to be taken with supplements of any type.

What do I do if my child has a reaction to a KidStar™ product?

If your child has a reaction after taking a KidStar™ product, discontinue use.

My child weighs 95 pounds, should they still be taking a child’s supplements?

Yes, they can but the dose may need to be increased. Most children and teens will need the added ingredients like iron well into the adult years.

What does it mean when the iron is micronized and microencapsulated?

Micronizing is a process that grinds the iron into a fine powder to make it completely dispersible in liquids and absorbable in the intestinal tract. Micronizing makes the iron highly absorbable.

The iron in BioFe is microencapsulated with a protective coating. The coating ensures you will not have the common side effects of iron supplements, like constipation, black stools, tummy upset and grey teeth. Microencapsulating the iron increases the absorption by allowing the iron to travel intact, past the stomach, into the small intestine where iron is readily absorbed.

My child is already taking StarMulti™, can they also take BioFe™?

Yes, your child can combine StarMulti with one of our BioFe products without having to worry about getting too much iron. 

Do all children need to take iron?

Yes, all children need iron at approximately 10 mg per day. If your child is in sports or an athlete or menstruating, they will require more.

My iron is low, will taking my child’s BioFe improve my levels?

Yes you can take your child’s BioFe. If you are pregnant take 30 mg per day, otherwise 20 mg per day for adult women and 10 mg for adult men.

Isn’t iron dangerous unless you are anemic?

According to the latest health survey we should be eating 20 mg of iron from food, but we are eating 8 mg per day on average. Based on that information you or your child can start iron supplements. 

How long will BioFe take to raise my child’s iron?

You should start to see an increase in iron levels in 3 months (90 days). If your teen is menstruating and has heavy periods, controlling heavy periods is essential to help reduce blood loss. Add iron-containing foods to further enhance iron levels at the same time.

Why do you include organic fermented whole foods in your StarMulti™ product?

Organic fermented whole foods provide vitamins and minerals and added fiber to the product. Organic fermented whole foods also provide prebiotics that enhance probiotics in the digestive system.

Why isn’t StarMulti™ vegan-friendly?

The vitamin D3 is derived by extracting oil from sheep hair (lanolin) which is not vegan. It is vegetarian-friendly.

Do all children need to take a multivitamin?

Yes is the short answer. Read the long answer here.

Do I need to create an account to place an order?

You do not need an account; you may purchase from KidStar as a guest. 

What forms of payment do you accept?

We accept Visa, Master Card, and Visa Debit.

Can I change or cancel my order?

Yes, as long as you contact us before the order has been filled. We aim to process orders within 24 hours so please call us (604-216-0904) as soon as possible if you need to change or cancel an order.

When can I expect my order to arrive?

Please reference our shipping calculator which will show up when you are filling out your shipping address. Shipping times will vary based on your location and shipping option selected at the time of purchase.

Can I pick my order in up person?

Yes, you can! We offer order pickup from our East Vancouver office once it is ready. 

Please note we have a 1-3 business day processing time. 

Local pickup orders must come through www.kidstarnutrients.com, as we are unable to take orders in person.

Please wait for the e-mail confirmation that your order is ready for pickup prior to coming to our office.

Pickups are available during business hours Monday-Friday 8 am-4 pm. Please note that we are closed on weekends and stat holidays.

This option is currently only available to our customers located in British Columbia. 

How do you handle orders received on the weekend?

All orders placed on the website over the weekend will be processed on the next business day (excluding statutory holidays in British Columbia).

Can I buy KidStar™ Nutrients in stores?

Yes! Check out the full list of retail locations to find a store in your area. 

Can I use more than one coupon code during checkout?

We are only able to accept one coupon code at a time. 

Do you ship outside of Canada?

We only ship to addresses in Canada at this time.

Do you ship to PO boxes?

Yes, we are able to ship to PO boxes within Canada.

Is free shipping available?

Yes! Simply ensure that your cart total is $75 or more before taxes and select the ‘Free Shipping’ option at checkout.

Can I track my order somehow?

Yes, when your order has been shipped you will receive an email with a tracking number.

What is your return policy?

If you are unhappy with a KidStar product for any reason, please let us know within 30 days of purchase and we will help organize your return or refund.

What if I am not happy with a product once I have finished the bottle?

We are unable to accept returns on empty bottles.

Does KidStar™ take returns on expired products?

We will only accept returns on product that has a minimum of 6 months left until expiry. 

Can I return a product if it is damaged when I receive it?

Absolutely! Please contact us right away if you receive an order that has been damaged in shipping. 

Can I return a product that I bought on sale?

All products purchased on sale are final. However, full priced items purchased with a discount code can be returned as per our regular return policy. 

When will I receive my refund after I have returned a product?

Once we have received and processed your return we will issue a refund within 3 business days. 

Your safety is always our top priority. Please read a letter from our CEO about how we’re responding to COVID-19.

General Product

Where are your products made?

The majority of our products are manufactured in a GMP facility in Canada. GMP stands for Good Manufacturing Processes, which follows strict manufacturing regulations monitored by Health Canada. Some of our products are manufactured in the European Union where ISO (International Standardization Organization) EU regulations apply to ensure we have top quality products.

How are KidStar™ products tested for purity and potency?

Each individual raw ingredient is tested by the manufacturer of the ingredient and signed documentation is provided to the manufacturer of the finished product.

When the raw ingredients arrive at a Health Canada-approved manufacturer, it is tested again to ensure it fully meets the specs stated.

Once the product is manufactured it then goes through finished product testing – this is for purity and potency.

Once the finished product arrives at KidStar™ Nutrients we send it out once more to a 3rd party to test the product, ensuring it meets all of the requirements and matches the certificate of analysis from the manufacturer.

On top of testing, to ensure the product meets all labels claims, we always test for:

  • Molds
  • Heavy metals
  • Pesticides
  • Chemical residues
  • Bacteria, such as E.coli.

What about products made in the EU?

The products take the same path of testing. Once the product arrives at Kidstar we test the product and put in through an internal Quality review before it ever makes it to a customer.

What makes KidStar™ different from other children’s supplement brands?

Many other children’s supplement brands contain undesirable non-medicinal ingredients. We promise to deliver the highest quality nutrients without harmful additives.  

What is MCT oil and why is it used in your products?

Medium Chain Triglycerides (MCTs) are healthy fats. We chose this healthy fat instead of soy, corn or canola oil as a carrier oil.

What is xylitol and why is it used in your products?

Xylitol is a sugar alcohol made from birch trees or corn cobs and is a natural alternative to sugar. Xylitol is also naturally found in varying amounts in some fruits and vegetables. Our body can also naturally make xylitol during the metabolism of carbohydrates. It tastes sweet like sugar, but studies have found it helps prevent tooth decay. Xylitol has minimal effects on blood sugar or insulin levels, making it safe for those with diabetes or prediabetes.

What does bioavailable mean?

Bioavailability is the amount of an ingredient that gets absorbed by the body. In order for products to be bioavailable, they have to go through some hurdles in the body like stomach acid, the intestinal wall, and the liver. The form of the nutrient, for example, bisglycinate vs carbonate or pyridoxine vs pyridoxal-5-phosphate, can improve bioavailability. Whether the nutrient is delivered in an oil or a liquid, tablet or softgel can affect how quickly something is absorbed. Items used during manufacturing can also inhibit absorption or bioavailability, like sugar, artificial colours or titanium dioxide. A person’s digestive system can also hinder bioavailability, for example, low stomach acid, colitis, Crohn’s or IBS.

Are KidStar™ products Health Canada approved?

Yes, all KidStar™ nutritional supplements are licensed by Health Canada. The claims on the front panel of the product are provided to KidStar™ by Health Canada.

Is it okay to take expired KidStar™ products?

An expiry date is a best before date or the date that we know all ingredients will still be at label claim. We know that most vitamins and minerals will still be able to be used past the expiry, but the activity of the ingredient may be diminished.

My child is on medication, can they still take KidStar™ supplements?

It is recommended that all nutrients be taken at least 2-3 hours apart from medications. It is best to ask your pharmacist if the medication is contraindicated or not to be taken with nutritional supplements. Blood thinners would be a medication that would not be recommended to be taken with supplements of any type.

What do I do if my child has a reaction to a KidStar™ product?

If your child has a reaction after taking a KidStar™ product, discontinue use.

My child weighs 95 pounds, should they still be taking a child’s supplements?

Yes, they can but the dose may need to be increased. Most children and teens will need the added ingredients like iron well into the adult years.

BioFe™ Iron

What does it mean when the iron is micronized and microencapsulated?

Micronizing is a process that grinds the iron into a fine powder to make it completely dispersible in liquids and absorbable in the intestinal tract. Micronizing makes the iron highly absorbable.

The iron in BioFe is microencapsulated with a protective coating. The coating ensures you will not have the common side effects of iron supplements, like constipation, black stools, tummy upset and grey teeth. Microencapsulating the iron increases the absorption by allowing the iron to travel intact, past the stomach, into the small intestine where iron is readily absorbed.

My child is already taking StarMulti™, can they also take BioFe™?

Yes, your child can combine StarMulti with one of our BioFe products without having to worry about getting too much iron. 

Do all children need to take iron?

Yes, all children need iron at approximately 10 mg per day. If your child is in sports or an athlete or menstruating, they will require more.

My iron is low, will taking my child’s BioFe improve my levels?

Yes you can take your child’s BioFe. If you are pregnant take 30 mg per day, otherwise 20 mg per day for adult women and 10 mg for adult men.

Isn’t iron dangerous unless you are anemic?

According to the latest health survey we should be eating 20 mg of iron from food, but we are eating 8 mg per day on average. Based on that information you or your child can start iron supplements. 

How long will BioFe take to raise my child’s iron?

You should start to see an increase in iron levels in 3 months (90 days). If your teen is menstruating and has heavy periods, controlling heavy periods is essential to help reduce blood loss. Add iron-containing foods to further enhance iron levels at the same time.

StarMulti™

Why do you include organic fermented whole foods in your StarMulti™ product?

Organic fermented whole foods provide vitamins and minerals and added fiber to the product. Organic fermented whole foods also provide prebiotics that enhance probiotics in the digestive system.

Why isn’t StarMulti™ vegan-friendly?

The vitamin D3 is derived by extracting oil from sheep hair (lanolin) which is not vegan. It is vegetarian-friendly.

Do all children need to take a multivitamin?

Yes is the short answer. Read the long answer here. 

Ordering

Do I need to create and account to place an order?

You do not need an account; you may purchase from KidStar as a guest. 

What forms of payment do you accept?

We accept Visa, Master Card, and Visa Debit.

Can I change or cancel my order?

Yes, as long as you contact us before the order has been filled. We aim to process orders within 24 hours so please call us (604-216-0904) as soon as possible if you need to change or cancel an order.

When can I expect my order to arrive?

Please reference our shipping calculator which will show up when you are filling out your shipping address. Shipping times will vary based on your location and shipping option selected at the time of purchase.

Can I pick my order in up person?

Yes, you can! We offer order pickup from our East Vancouver office once it is ready. 

Please note we have a 1-3 business day processing time. 

Local pickup orders must come through www.kidstarnutrients.com, as we are unable to take orders in person.

Please wait for the e-mail confirmation that your order is ready for pickup prior to coming to our office.

Pickups are available during business hours Monday-Friday 8 am-4 pm. Please note that we are closed on weekends and stat holidays.

This option is currently only available to our customers located in British Columbia

 

How do you handle orders received on the weekend?

All orders placed on the website over the weekend will be processed on the next business day (excluding statutory holidays in British Columbia).

Can I buy KidStar™ Nutrients in stores?

Yes! Check out the full list of retail locations to find a store in your area.

Can I use more than one coupon code during checkout?

We are only able to accept one coupon code at a time.

 

Shipping

Do you ship outside of Canada?

We only ship to addresses in Canada at this time.

Do you ship to PO boxes?

Yes, we are able to ship to PO boxes within Canada.

Is free shipping available?

Yes! Simply ensure that your cart total is $75 or more before taxes and select the ‘Free Shipping’ option at checkout.

Can I track my order somehow?

Yes, when your order has been shipped you will receive an email with a tracking number.

 

Returns

What is your return policy?

If you are unhappy with a KidStar product for any reason, please let us know within 30 days of purchase and we will help organize your return or refund.

What if I am not happy with a product once I have finished the bottle?

We are unable to accept returns on empty bottles.

Does KidStar™ take returns on expired products?

We will only accept returns on product that has a minimum of 6 months left until expiry. 

Can I return a product if it is damaged when I receive it?

Absolutely! Please contact us right away if you receive an order that has been damaged in shipping. 

Can I return a product that I bought on sale?

All products purchased on sale are final. However, full priced items purchased with a discount code can be returned as per our regular return policy. 

When will I receive my refund after I have returned a product?

Once we have received and processed your return we will issue a refund within 3 business days.  

COVID-19 Protocol

Your safety is always our top priority. Please read a letter from our CEO about how we’re responding to COVID-19.

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